Refund Policy

Last updated: 26 February 2026

By placing an order with LEWY, you agree to this Refund Policy. Nothing in this policy limits your statutory rights under UK consumer law.

30-day right to cancel

You may tell us that you wish to cancel an eligible online purchase within 30 days after the day you receive it. After notifying us, you have a further 30 days to return the item. Email info@lewyfashion.com with your order number and reason for return.

Return conditions

Items must be returned unworn, unused and, where reasonably possible, with original tags and packaging. You may inspect an item as you would in a shop. We may reduce a refund if handling beyond this has diminished its value.

Sale items

Sale and discounted items may be returned under the same statutory cancellation rights as full-price items. Sale status does not remove your legal rights.

Hygiene exceptions

Sealed goods that are not suitable for return for health protection or hygiene reasons may only be excluded once unsealed, where the legal exception applies. This does not affect your rights where an item is faulty, damaged or incorrectly supplied.

How to return

Contact us before returning an item. Returns are handled through our fulfilment partner and the correct return address will be supplied with your instructions. Returns sent without authorisation or to an incorrect address may not be accepted. Please keep proof of postage.

Return costs

You are responsible for the direct cost of return postage for change-of-mind returns, including sale items. LEWY will cover reasonable return costs where an item is faulty, damaged or incorrect, when required by law.

Refunds

Approved refunds will be made to the original payment method. We will issue the refund within 14 days after receiving the returned goods or receiving evidence that you sent them back, whichever is earlier. We may withhold the refund until then. Where you cancel the whole order, we will also refund the basic outbound delivery charge paid, if any; premium delivery upgrades are not refundable beyond the basic rate.

Faulty, damaged or incorrect items

Contact us as soon as possible at info@lewyfashion.com, including your order number and clear photographs where relevant. Your rights under the Consumer Rights Act 2015 remain unaffected.

Cancellations before dispatch

Orders enter processing quickly, so we cannot guarantee that an order can be stopped before dispatch. This does not remove any statutory cancellation right that applies after delivery.